Acceptable Use

The principle

This is a work platform with real customer records in it. Nearly everything on the list below reduces to one idea: do not use your access to reach data that is not yours, and do not use the platform to impose on people who did not ask for it.

A workspace found doing any of these is suspended, and we tell you why. We would rather have the conversation than close an account quietly.

Not permitted

Each of these is a suspension, and the more serious ones are immediate.

• Attempting to reach data belonging to another workspace, by any means, including probing for it. This is the most serious item on the page and it does not get a warning.
• Sending mail to people who did not ask to hear from you. The Anti-Spam policy sets out what consent means here.
• Storing material you have no right to store, including anything unlawful, and anything you obtained without permission.
• Uploading malware, or using the platform to distribute it.
• Automated traffic intended to degrade the service for others, or that does so in fact.
• Circumventing a limit, a permission, a plan boundary or a rate limit rather than raising it.
• Reselling access, or operating the platform as a service for others, without a written agreement.
• Impersonating another person or organisation, including in anything the platform sends on your behalf.
• Using an AI feature to produce material that would breach this policy if you had written it yourself.
• Security testing against the production platform without written permission. Ask first, and we will usually say yes and agree a window.

What happens, and in what order

The response is proportionate, and the point of it is to get the behaviour to stop rather than to punish.

• For most breaches: we contact you, explain what we saw, and give you a chance to fix it.
• For sending problems specifically: the affected sending is paused rather than throttled quietly, because a paused send is one you can see and fix.
• For a serious breach, meaning reaching another workspace's data, unlawful material or an active attack: immediate suspension, and we tell you afterwards.
• We will comply with a valid legal order, and we will tell you it happened unless we are forbidden from doing so.

Reporting abuse, or a security problem

Write to support@execcortex.com with what you saw and where. We answer every report, including the ones that turn out to be nothing, and we will tell you what came of it.

If you have found a security vulnerability, please tell us before telling anyone else, and give us a reasonable window to fix it. We will not pursue anyone who reports a genuine issue in good faith and does not exploit it, access data that is not theirs, or degrade the service while investigating.