Pricing pages are written to be compared against other pricing pages. This is written to be understood.
There are three things you pay for on this platform, and they work differently from each other. Knowing which is which turns most billing questions into obvious ones.
1. The plan
The plan is the base. It sets your allowances: how many people can hold a login, how much file storage you get, how many records you can hold, how many AI requests you can make in a month. Every workspace has exactly one plan.
A plan is not a feature list. It does not decide which Apps you have.
2. The Apps
Apps are turned on per workspace. Some are included in the plan, some are priced separately.
An App that is off does not appear anywhere: no menu entry, no settings page, no empty screen inviting you to configure something you are not using. This is the reason two companies on this platform can look like two different products, and it is why the first question to ask when somebody cannot find a screen is whether the App is on at all.
Turning an App on gives everybody in the workspace the ability to use it, subject to their role. On its own it grants nobody anything.
3. Capacity packs
A capacity pack adds to one specific allowance without changing your plan. More storage. More seats. More AI requests.
They exist because of a pattern the whole industry uses and nobody likes being on the receiving end of: you hit one limit, and the only option offered is the next tier up, which raises every other allowance you did not need and charges you for all of them. A pack raises the one you actually ran out of.
Packs stack, and each one names the resource it applies to, so a pack bought for storage cannot quietly be consumed by something else.
What happens when you reach a limit
This is the part worth reading carefully, because it is where most tools behave badly and where the differences between them are largest.
Reaching a limit here does not switch anything off. Your data stays. Your screens keep working. Your existing records keep being readable, editable and exportable. Reports still run. People can still sign in.
What stops is adding more of the thing you have run out of. Out of seats means you cannot invite another person until you free one or buy a pack. Out of storage means the next upload is refused.
The refusal happens where you are, and says what it is. It names the limit, your current usage and what to do about it, on the screen where you hit it. Not as an email three days later, and not as a generic failure that sends somebody to support to find out what went wrong.
Nothing is ever deleted for being over a limit. Not files, not records, not history. A tool that deletes your data to enforce its own pricing has confused a commercial boundary with a technical one.
Where to see all of it
Every workspace has a plan page listing each allowance, what you have used against it, and what is left.
It reads from the same numbers the enforcement uses. That sounds like an implementation detail and it is the whole point: a usage page computed separately from the enforcement is a page that will eventually tell you that you have room while the system refuses your next upload, and there is nothing more corrosive to trust in a billing screen than that.
Two smaller things worth knowing
An allowance shown as unlimited is genuinely unlimited, not a very large number displayed as a word. Where a limit exists it is a number and the page shows the number.
Your bill is per workspace, so if you run two, you hold two subscriptions. The reasoning behind that is in the post about what a workspace is.
The question the pricing page cannot answer
Which plan you need depends on the shape of your company rather than its size: a twenty person business that stores video needs a different pack from a two hundred person business that stores text.
Start on what looks right, watch the plan page for a month, and buy the one pack you actually need. That path is cheaper than guessing upward, and nothing about it is irreversible.