Consumer Goods Brand
Post-purchase WhatsApp + Email sequence tripled review volume in 30 days
Automated review request sequences via WhatsApp at day 7 and Email at day 14 generated 3× more verified reviews.
🛒
18 → 61
Monthly reviews collected
3×
Review collection rate improvement
3.8 → 4.6 stars
Google rating improvement
The story
A consumer goods brand with 1,200 monthly orders was collecting only 18 reviews per month — despite having satisfied customers. Implementing an ExecCortex post-purchase automation: WhatsApp review request at day 7 (with a direct link to Google Reviews), followed by an email nudge at day 14, tripled their review collection rate. Monthly reviews jumped from 18 to 61, boosting Google search ranking and product credibility.
"ExecCortex paid for itself in the first week. The team finally stopped chasing dashboards and started chasing growth."
Operations Lead · Consumer Goods Brand