AI & Chat

AI Knowledge Base

Upload your docs, PDFs and URLs — AI learns your business instantly.

Accuracy vs generic AI
68%
Support deflection rate
10 min
Setup time

How it works

Build a knowledge base from your product docs, FAQs, policies and store data. The AI uses retrieval-augmented generation (RAG) to search your knowledge when answering customer questions or drafting workflow responses — with citations.

Three steps to live

  1. 1
    Upload your documents

    PDFs, Word docs, URLs, or plain text — we chunk and embed everything automatically.

  2. 2
    Connect to your workflows

    Attach knowledge bases to AI workflows, chat widgets, or the AI chat feature.

  3. 3
    AI cites its sources

    Every AI answer references the knowledge chunk it came from — no hallucinations.